PRICES
Prices are net wholesale cost to the qualified trade. All items are quoted F.O.B. factory dock, freight collect. Freight and insurance charges are not included on the price list. Prices are subject to change without notice.
THE ORDERING PROCESS
Customers initiate the process by placing a written purchase order either directly with us or through e-mail, fax or US mail accompanied by a 50% deposit. Orders will not be processed without requisite deposit.
PAYMENT
A minimum 50% deposit is required to enter the order into production. The balance payment will be charged by Tritter Feefer before the order is shipped.
DIMENSIONS
Dimensions are given to the nearest inch. Measurements may vary for those notes as all items are handmade and hand assembled. Dimensions are provided for general reference only. Measurements indicate the overall width, depth, and height.
PRODUCTION LEAD TIME
Production estimates are given at the time an order is confirmed by Tritter Feefer Home Collection. They are carefully estimated based on production schedules at the time the order is placed taking into consideration the amount of time needed to produce the order. We do not compensate for items delivered outside lead times quoted.
SHIPPING
Tritter Feefer Home Collection ships all orders via a furniture freight carrier. Orders are shipped freight collect. Collect orders must be paid at the time of delivery. LTL freight service is an option for time sensitive shipments for additional fees. LTL service must be specified by the client or Tritter Feefer will ship via their current freight carrier.
INSPECTION OF MERCHANDISE
PLEASE CONTACT YOUR RECEIVER REGARDING THESE INSTRUCTIONS. It is mandatory that you observe and note any shortages or visible damages in detail on the freight bill. If possible, inspect the contents immediately for any concealed damages. Concealed damages MUST be reported within 3 business days, or the claim will be denied. Photo documentation of the damage to both contents and packaging is required.
Damaged goods cannot be refused by the receiver. If damaged, please send photos immediately to our customer service team If you choose to repair the piece on site or by a furniture repair person, this can be done at your expense if claim is denied by Tritter Feefer. Tritter Feefer accepts no liability for damaged or concealed damage freight. While these solutions to the problem of damaged freight are not ideal, they are the only effective way in handling these issues with the freight companies.
DELUXING, MINOR REPAIRS, ADJUSTMENTS
As a Tritter Feefer Home Collection partner, we encourage your use of a professional to assist in the deluxing, repairing or adjusting of pieces and finishes as necessary. This is a customary part of normal business practice in the furniture industry. At all times, these expenses must be shared to some degree due to our aggressive pricing structure. Tritter Feefer is not responsible for any profit loss.
CANCELLATION POLICY
All orders are non-cancellable upon receipt of deposit at Tritter Feefer Home Collection. Changes or cancellations of custom orders require written approval from Tritter Feefer Home Collection. Such orders will be subject to change, cancellation or restocking fees of 25% of selling price to cover labor, drawings, and other fees.
PRODUCT CONSTRUCTION
A combination of cabinet grade hardwoods, softwoods and composite materials are used in creating our line. Legs may be made of maple, skirts of pine, and tops of MDF to eliminate cracking or splitting. All joints are glued and fastened according to acceptable furniture construction techniques. All items, with exception of our NOW Collection, are manufactured in our Lagrange, GA facility.
FINISH
Our products feature a hand brushed poly-acrylic, a durable water-based lacquer finish without the tendency to yellow over time. In case of scratching or damage, this finish can be repaired by a subsequent application of General Finish Pre-Cat Lacquer. For more information or assistance, please feel free to contact us. We cannot guarantee matched finishes to pair with previously ordered items. If matching pairs are required, they must be ordered together and noted on the order as a pair. However, each piece will retain characteristics of an individually hand finished piece of furniture. Actual finishes may vary up to 20% from samples due to the hand applied nature of our product. For closer matching, please send preferred sample along with order.
WOOD PRODUCTS
Tritter Feefer Home Collection has no control over the movement of solid wood over the course of time. All wood products will expand and contract with moisture and temperature changes. Over time this may cause slight cracking of the wood. This is a natural occurrence and is not indicative of a failure in manufacture workmanship. We work very hard to ensure that the quality of our building materials prevent issues such as this. However, wood is a moving and breathing product. Even after many years, warping or cracking may occur for a variety of reasons. All wood Is just about guaranteed to shrink, expand, or move depending upon the environment, to some degree. We have minimum small cracking problems, and these issues are easily repaired and become part of the unique nature of our finishes. Tritter Feefer will be happy to provide touch up kits for a nominal fee, instructions and as much help as possible when an issue occurs. However, Tritter Feefer is not liable for replacement, repair, travel expenses or other fees associated with this instance.
RECLAIMED TIMBER PRODUCTS
Small cracks and fissures may develop with changes in humidity and temperature. This is a natural, uncontrollable characteristics of solid wood furniture and is not indicative of manufacture workmanship.